Refund Policy

Last updated: February 2, 2026

Overview

At IPTV Extreme Pro, we are committed to providing high-quality IPTV services and excellent customer support. We understand that sometimes issues may arise, and we want to ensure fair treatment for all our customers.

This Refund Policy outlines the circumstances under which refunds may be issued and the situations where refunds are not available.

Eligibility for a Refund

We will issue a full refund to a customer under the following circumstances:

1. Prolonged Service Outage

If your IPTV service is non-functional or completely inaccessible for a continuous period of more than seven (7) days due to a fault on our end, you are eligible for a full refund.

Requirements:

  • The service outage must be continuous and exceed 7 days
  • The issue must be confirmed as a fault on our end, not related to your internet connection or device
  • You must have contacted our support team to report the issue

2. Unresolved Technical Issues

If you are experiencing a technical problem that prevents you from using the service, have actively worked with our support team to resolve it, and the team is unable to fix the problem, you may be eligible for a refund.

Requirements:

  • You must have reported the technical issue to our support team
  • You must have actively cooperated with our support team's troubleshooting efforts
  • Our support team must have confirmed that the issue cannot be resolved
  • The issue must prevent you from using the core functionality of the service

3. Lack of Support

If you have made a reasonable attempt to contact our support team regarding a critical issue and have not received a response or an acknowledgment within a reasonable timeframe, you may be eligible for a refund.

Requirements:

  • You must have contacted support through multiple channels (email, WhatsApp)
  • You must have waited at least 48 hours for a response to a critical issue
  • The issue must be critical and prevent service usage
  • You must provide evidence of your support requests

Non-Refundable Circumstances

We are unable to provide a refund in the following situations:

1. Change of Mind

We do not offer refunds if you decide you no longer want the service after the purchase has been made. Our "Pay When You Are Happy" model provides ample opportunity to test the service before committing to a subscription.

We encourage all customers to:

  • Review our service features and channel listings before purchasing
  • Take advantage of our trial period or short-term plans to test the service
  • Contact our support team with any questions before making a purchase

2. Customer-Side Issues

We cannot provide refunds for issues related to the customer's own setup, such as:

  • Slow or unstable internet connection: Our service requires a stable internet connection. If your connection is insufficient, we cannot provide a refund.
  • Incompatible device: If your device is not compatible with our service or required apps, we cannot provide a refund. Please check device compatibility before purchasing.
  • Incorrect configuration: If the issue is due to incorrect device configuration, app settings, or user error, we cannot provide a refund. Our support team can help you configure your device correctly.
  • ISP blocking: If your Internet Service Provider blocks IPTV services, this is not our fault and we cannot provide a refund.
  • Geographic restrictions: If certain content is not available in your region due to licensing restrictions, we cannot provide a refund.

How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please follow these steps:

  1. Contact Support: Reach out to our support team via email at support@iptvextremepro.com or WhatsApp at +44 7440 621685
  2. Provide Details: Clearly explain the issue and why you believe you are eligible for a refund
  3. Include Evidence: Provide any relevant screenshots, error messages, or documentation of the issue
  4. Reference Number: Include your order number or account information
  5. Wait for Response: Our team will review your request and respond within 48 hours

Refund Processing

If your refund request is approved:

  • Refunds will be processed within 5-10 business days after approval
  • Refunds will be issued to the original payment method used for the purchase
  • You will receive a confirmation email once the refund has been processed
  • Your service access will be terminated upon refund approval

Partial Refunds

In some cases, we may offer partial refunds for unused portions of your subscription, particularly if:

  • The issue occurred partway through your subscription period
  • The service was functional for a portion of your subscription
  • You and our support team agree on a partial refund as a resolution

Dispute Resolution

If you are not satisfied with our refund decision, you may:

  • Request a review by our management team
  • Provide additional evidence or information
  • Contact us to discuss alternative solutions

We are committed to fair resolution of all disputes and will work with you to find a satisfactory solution.

Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us: